Contact the editorial team and find the right place for your question
This page explains how to reach the people who write this site and, just as importantly, where to go when your question is one we cannot answer. We are an independent editorial project about Patrick Spins, not the casino itself. That means we can fix an error in our pages, but we cannot see your account, move your money or settle a dispute with the operator.
Which contact route fits your question
Most messages we receive would be solved faster somewhere else. The table below matches common situations with the right place to ask, so you do not lose time waiting for a reply that cannot help.
| Your situation | Where to go | Details |
|---|---|---|
| An error or outdated figure on our site | Our editorial team | Contact form on this site |
| A question about how we assess brands | Our editorial team | Contact form on this site |
| Login, bonus or withdrawal problem at Patrick Spins | Patrick Spins support | Live chat on the casino site, or [email protected] and [email protected] |
| A dispute with a UKGC-licensed casino | That casino first, then its ADR provider | Often IBAS; the provider is named in the casino’s terms |
| Worries about your own or someone else’s gambling | National Gambling Helpline | 0808 8020 133, free and confidential |
| Blocking gambling sites | GAMSTOP and blocking software | GAMSTOP does not cover Patrick Spins, so software such as Gamban helps here |
Patrick Spins advertises 24/7 support, but response times in live chat can vary considerably outside European business hours. If your issue is urgent, e-mail as well as chat, so you have a written record.
Writing to our editorial team
The quickest way to reach us is the contact form on this site. Messages go to the editors who write and update these pages. We do not offer a phone line or social media inbox for editorial questions.
We are especially grateful for messages about:
- terms that have changed, such as a new welcome package, wagering multiplier or withdrawal limit;
- broken links or pages that contradict each other;
- domains you have seen used by the brand that we have not covered;
- anything on the site that is unclear or reads as advice to gamble.
To help us check a correction, please include the page address, the exact text you think is wrong and, if possible, where you saw the current information, along with the date. A screenshot from the casino’s terms page is ideal.
What we cannot do for you
We want to be clear about our limits so nobody waits on us for help we cannot give. We have no link to the operator’s systems and no influence over its decisions.
That means we cannot:
- reset a password, unlock an account or confirm your identity documents;
- speed up, approve or cancel a withdrawal;
- restore a bonus, free spins or winnings that were removed;
- negotiate with the casino on your behalf or forward your complaint to it;
- recommend a specific casino brand in reply to a message.
Please do not send us passport scans, bank statements, card photos or login details. We do not need them, and documents like these should only be shared where they are strictly required.
How to complain about Patrick Spins
A complaint about the casino has to go to the casino. The terms published on patrickspins.com ask for complaints by e-mail within 14 days of the incident, with a timeline, screenshots and transaction IDs. There is no stated deadline for the casino’s answer.
It is worth knowing in advance that this is the only route. Patrick Spins has no UKGC licence and is not affiliated with IBAS or any other approved dispute service, so a refusal cannot be escalated to an independent adjudicator or to the UK Gambling Commission. If you deposited by card, your bank may be able to advise on a chargeback.
To make a complaint as strong as possible, follow these steps:
- Collect screenshots of the balance, bonus status and the transaction in question.
- List each relevant deposit and withdrawal with its date, amount and transaction ID.
- Send a single e-mail that sets out what happened in order and what outcome you expect.
- Ask support to name the specific rule they apply if they refuse your request.
- Keep all replies, and contact your bank promptly if card payments are involved.
Our licence and safety page explains why the dispute options are so limited, and the withdrawal page covers the most common reasons payments are held.
If you need support with gambling
If you find yourself chasing losses or hiding how much you spend, it may be time to talk to someone. The National Gambling Helpline on 0808 8020 133, run by GamCare, is free, confidential and available around the clock. BeGambleAware has advice and self-assessment tools.
If you have excluded yourself through GAMSTOP, remember that sites outside the scheme, including Patrick Spins, are designed to get around that protection. Our responsible gambling page lists further support, including help for family members.
FAQ
A few short answers to the questions people most often send through our form.
Can you contact Patrick Spins for me?
No. We are an independent publisher with no relationship with the operator, so a message from us carries no weight. Use the casino’s live chat or e-mail directly.
Is there a phone number for Patrick Spins support?
The brand lists live chat and e-mail. We have not confirmed an official phone line, so be wary of numbers published on unrelated sites.
Will you publish my complaint about the casino?
We do not publish individual player stories, because we cannot verify them. We do use repeated reports to check whether our pages describe the brand’s processes accurately.
How do you use the details I send?
We use your name and e-mail only to reply and to check the information you report. The full rules are in our privacy policy.**